Privacy Policy for Treacle Town Therapies
Updated: 01/12/2024
Introduction
Natalie Wallwork, trading as Treacle Town Therapies (“we,” “us,” “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Who We Are
Treacle Town Therapies provides massage, holistic and beauty therapy services. For data protection purposes, Natalie Wallwork is the Data Controller. If you have any questions about this Privacy Policy, you can contact us at:
Email: treacletowntherapies@gmail.com
ICO Registration
Our Information Commissioner’s Office (ICO) registration reference can be found here: Information Commissioner's Office - Register of data protection fee payers
What Data We Collect
We may collect, store, and process the following types of personal data:
Identity Data: Includes your name, date of birth, and gender.
Contact Data: Includes your address, email address, and phone number.
Medical Data: Includes details about your health relevant to the therapies you receive, such as medical history and current health conditions.
How We Collect Your Data
We collect your data in the following ways:
Directly from you when you fill out forms, attend consultations, or communicate with us via email, phone, or in-person.
Through records of the services you receive from us.
How We Use Your Data
We process your personal data for the following purposes:
To provide massage, holistic and beauty therapy services tailored to your individual needs.
To communicate with you regarding appointments and treatments.
To maintain accurate records of your medical history in compliance with legal and regulatory requirements.
Legal Basis for Processing
Under GDPR, we rely on the following lawful bases to process your data:
Consent: Where you have provided explicit consent for us to process your medical data.
Contract: To fulfil our obligations in providing the therapies you have requested.
Legal Obligation: To comply with legal or regulatory requirements.
Data Sharing
We do not share your personal data with third parties unless:
You have given explicit consent.
We are required to do so by law or regulatory authorities.
Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Medical records will be retained for a minimum of 7 years, as required by professional guidelines.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
Access: You can request access to the personal data we hold about you.
Correction: You can ask us to correct inaccurate or incomplete data.
Erasure: You can request that we delete your personal data where there is no legal basis for us to retain it.
Restriction: You can ask us to restrict processing of your data under certain conditions.
Portability: You can request a copy of your data in a machine-readable format.
Objection: You can object to the processing of your data in certain circumstances.
Withdrawal of Consent: If processing is based on consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at treacletowntherapies@gmail.com.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Complaints
If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on request.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: treacletowntherapies@gmail.com
By engaging with Treacle Town Therapies, you acknowledge that you have read and understood this Privacy Policy.